Mimic Data offers FREE email support to its Partners Monday thru Friday from 8am-5pm (PST) excluding holidays. Mimic Data also provides FREE Training and Engineering Sales support to your staff for every product.

Resolving technical issues and questions requires a partnership between you and our team. In order for us to expedite your ticket process, please prepare the following upon ticket submission:

  • Describe the question/problem – clearly state your question or problem, providing specific information about what product is involved, problem symptoms and frequency of occurrence.
  • Gather product and environmental information – provide related product information such as license key(s) and relevant environmental information (E.g. operating systems, networking components etc) and the time when the problem occurred.
  • The diagnostic information (error messages or error logs) will also be useful for our support team.

For additional help information with BackSync Backup go to

IASO Support

  • Check out the IASO Wiki for manuals, FAQ, software updates, release notes, etc..
  • Create a ticket in our support system.