Mimic Data offers FREE email support to its Partners Monday thru Friday from 8am-5pm (PST) excluding holidays. Mimic Data also provides FREE Training and Engineering Sales support to your staff for every product.
Resolving technical issues and questions requires a partnership between you and our team. In order for us to expedite your ticket process, please prepare the following upon ticket submission:
- Describe the question/problem – clearly state your question or problem, providing specific information about what product is involved, problem symptoms and frequency of occurrence.
- Gather product and environmental information – provide related product information such as license key(s) and relevant environmental information (E.g. operating systems, networking components etc) and the time when the problem occurred.
- The diagnostic information (error messages or error logs) will also be useful for our support team.
For additional help information with BackSync Backup go to http://www.backsync.net/support